DoorDash FAQ

Integration Set Up:

To get registered with Drive, you need to fill out the registration form here. 

Please be sure to input these details in the billing section:

Joshua Waller

[email protected]

110 Charlton Ave, 19H

New York, NY 10014

If you have any questions on this form or are unsure if you are already registered with Drive send an email to DoorDash at [email protected]. 

Check out this Drive Activation Guide for more details. 

Order Related Questions:

What happens if a dasher tries to deliver the order and the customer is not home or cannot produce an ID?

• DoorDash will instruct the driver to return the items to the store so you should expect to receive the item(s) back in this scenario. 

What happens if a dasher arrives at the retailer but the item isn’t available?

• As the retailer, you would either need to have a viable substitute, or DoorDash would cancel the delivery. 

What happens if a dasher doesn’t return the items of an unfulfilled order to a retailer?

• In this scenario, you would either need to contact the AccelPay support team or you will need to contact DoorDash directly for a refund. DoorDash will refund the delivery fee in full as well as the full value of the stolen item(s).

How is the reimbursement handled?

• You are welcome to contact DoorDash directly. You can reach the DoorDash support team by phone (855-599-7066) or email ([email protected]). Alternatively, you can contact our support team at [email protected] and then our support team will contact DoorDash on your behalf.